Responsible Gaming

Gambling Should Be Entertainment, Not Income

At Aura Journey, we believe that gambling should only ever be enjoyed as a form of entertainment. It is never a reliable way to earn money or solve financial problems. Please only gamble with money you can afford to lose, and always set strict limits before you begin playing.

If you find yourself viewing gambling as a source of income or a solution to financial difficulties, it may be time to seek support.

Age Verification

Gambling is only legal for individuals aged 18 years and over in the United Kingdom. Aura Journey is committed to responsible gambling practices and will not provide services to anyone under the legal age of gambling in their jurisdiction.

By accessing our website and engaging with Neosurf gambling services, you confirm that you are at least 18 years of age and meet all legal requirements to gamble in your country of residence.

Warning Signs of Problem Gambling

If you recognise any of the following warning signs in your own behaviour, please seek help immediately:

• Spending more time or money gambling than intended
• Chasing losses by gambling more to recover money lost
• Hiding gambling activities or lying about the amount you gamble
• Feeling anxious, irritable, or restless when trying to reduce gambling
• Neglecting personal relationships, work, or educational responsibilities due to gambling
• Borrowing money or using credit to fund gambling activities
• Experiencing financial difficulties as a result of gambling
• Gambling to escape negative emotions, stress, or problems
• Unsuccessful attempts to cut down or stop gambling
• Jeopardising important relationships, job, or educational opportunities

If you have ticked any of these boxes, please reach out to one of the support organisations listed below.

Self-Help Tools and Responsible Gambling Features

Most responsible gambling platforms, including those offering Neosurf payment methods, provide tools to help you maintain control:

• Deposit Limits: Set a maximum amount you are willing to deposit within a specific time period (daily, weekly, or monthly)
• Loss Limits: Cap the amount of money you are willing to lose during a gambling session
• Reality Checks: Enable notifications during play to remind you how long you have been gambling
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing gambling services
• Session Reminders: Set time limits for individual gambling sessions
• Account Cooling-Off: Take a break from gambling for a set period without permanently closing your account

We encourage you to use these tools proactively to ensure your gambling remains fun and within your control.

Support Organisations and Resources

If you or someone you know is struggling with gambling, help is available. Please contact one of the following organisations:

United Kingdom

• GamCare
  Free, confidential support and information for problem gamblers and their families
  Website: www.gamcare.org.uk
  Helpline: 0808 8020 133 (free and confidential)
• GamStop
  The National Self-Exclusion Scheme. Allows you to self-exclude from all UK-regulated gambling operators
  Website: www.gamstop.co.uk
  Helpline: 0800 197 8778
• Gamblers Anonymous
  Peer support meetings for those affected by problem gambling
  Website: www.gamblersanonymous.org.uk
• National Debtline
  Free debt advice for those experiencing financial difficulties due to gambling
  Website: www.nationaldebtline.org
  Helpline: 0808 808 4000

International Support Resources

• Australia – Gambling Help Online
  www.gamblinghelponline.org.au
• Canada – Responsible Gambling Council
  www.responsiblegambling.org
• United States – National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700
• Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  www.bzga.de

Take Action Today

If you believe you have a problem with gambling, please seek help immediately. Problem gambling is a recognised disorder that can be treated. Recovery is possible with support.

Contact one of the organisations above, speak to your GP, or reach out to a trusted friend or family member. You do not have to face this alone.

Remember: Gambling should be fun. If it stops being fun, it's time to stop.

Legal Disclaimer

Aura Journey (aurajourney.co.uk) is committed to promoting responsible gambling and complies with all applicable UK gambling regulations. This page contains information and resources for problem gambling support. If you have concerns about your gambling habits, please contact the support organisations listed above. In the UK, all gambling operators must be licensed and regulated by the UK Gambling Commission.